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Politique de remboursement

Refund Policy

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Returns
you may not return items if they are already sent. We do not do rain checks, if you buy it its final sale.

To be eligible for a return, item must be damaged by either mailing or defect.

Refund on pre-orders: You may only receive your refund if you request before the pre-orders have been sent out. a refund may not be returned once pre-order have gone into transit. refunds may only be acquired when pre-order has been lost, damaged, or canceled by manufacturer or distributor.

-Pre-orders returns and cancellations

you may only return if received with manufacture defect or damaged during mailing.

refunds are given when product is cancelled, or not enough stock was received.

you may not cancel on pre-orders as we retain half of the initial payment as collateral. we will refund full amount if we cancel on our end for any reason .

Additional non-returnable items:
Gift cards
Comics
Trading cards
food

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at darknlightcustomer@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at darknlighthobbies@hotmail.com for further instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should  email darknlightcustomer@hotmail.com for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

we are not responsible for damage or lost packages due to a 3rd party or "mail forwarder" used by you or anyone related to the order or account.we may only take responsibility when shipped by our own provider "canada post" "usps" or "ups"

 


 

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